This Refund Policy applies to paid Flowchain subscriptions processed through Paddle.
1. Recurring subscriptions
Flowchain Scout and other paid Flowchain products may renew automatically according to the billing interval shown at checkout. Paddle displays the applicable price, tax, next charge date, and renewal terms before payment.
2. Cancellation
You may cancel a recurring subscription using the billing-management controls available through your Flowchain Account or a Paddle billing link. The cancellation effective date and any remaining access period are determined by the subscription state shown by Paddle when you confirm cancellation.
3. Refund requests
If you believe a charge was made in error, the service was materially unavailable, or another circumstance justifies a refund, submit the request through the billing or support channel associated with your Flowchain purchase. Please include enough information to identify the transaction without sending full payment-card details.
Refund eligibility is reviewed based on the circumstances of the purchase, the service already delivered, Paddle's merchant-of-record processes, and any rights you have under applicable consumer law. Nothing in this policy limits a refund or cancellation right that cannot legally be waived.
4. Duplicate or unauthorized charges
If you see a duplicate or unauthorized Flowchain charge, report it promptly through the billing channel associated with the transaction so the payment record can be investigated with Paddle.
5. Taxes and currency
Paddle may calculate and collect applicable taxes and may present localized payment details. Any approved refund is processed through the original payment provider and may be affected by payment-network or currency-conversion timing.
6. Early access and pilots
Where a Flowchain product is labeled pilot or early access, that status does not remove statutory refund rights. If a paid early-access service materially fails to provide the subscribed service, Flowchain will review the billing outcome and provide an appropriate remedy where required.
7. Chargebacks
Before initiating a chargeback, we encourage you to use the available billing channel so we can investigate the transaction and, when appropriate, resolve the issue directly through Paddle.
8. Policy changes
We may update this policy as our billing practices, Paddle processes, or applicable legal requirements change. The effective date above identifies the current version.